Managing a repair job through to completion
Diagnosis, service notes, parts, and handing the item back.
A repair moves through a fixed sequence: Intake → Diagnosis → In progress → Completed → Returned to owner. Update it from the repair's own detail page.
Completing a repair logs a public, non-identifying passport event ("serviced") — real evidence for a customer that the product's repairability claims are more than marketing. Marking it returned to owner clears it from your workshop's active queue and hands the item's status back to what it was before the repair.
Once a repair reaches Completed or Returned to owner, its diagnosis and service notes lock — a finished record can't be quietly rewritten afterward. The status can still move forward, just not the description of what happened.